Privacy Policy

Fast Plumber Midlands is a trading name of Midlands Utility Solutions Ltd. This Privacy Policy explains how we (“we”, “us”, “our”) collect and use personal information when you use our website or engage our plumbing and renovation services. We comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

Information we collect

We collect information you provide directly — such as your name, email address, phone number, property address and the details of your enquiry. We may also receive limited technical information from your device (such as browser type and pages visited) when you use our website.

How we use your information

We use your information to respond to enquiries, provide quotes, deliver our services, manage invoicing, and communicate with you about your project. We do not sell or rent your personal data.

Legal basis

We process personal data on the basis of your consent (for enquiries) and to perform a contract (once you engage our services), as well as to comply with legal obligations such as accounting.

Retention

We keep enquiry records for a reasonable period, and service records for the length of time required by UK tax and consumer law (typically six years).

Your rights

You have the right to access, correct, delete or restrict processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any right, email us at jb@fastplumbermidlands.co.uk.

Cookies

We use a necessary preference to remember your cookie choice. Google Analytics and Google Ads tags are present to measure website use, advertising performance and enquiries. Until you accept non-essential cookies, analytics and advertising storage remain denied. You can accept, reject or change your choice at any time using Cookie Settings.

Contact

For any questions about this policy or your data, email jb@fastplumbermidlands.co.uk.