Last updated July 2026
This policy applies to services provided by Fast Plumber Midlands, trading as Midlands Utility Solutions Ltd. Our aim is always to resolve any concern quickly and fairly.
Our workmanship is guaranteed for 12 months from the date of completion. If any defect appears within that period as a result of our work, we will return to correct it at no additional cost.
Deposits taken to secure a booking or order materials are refundable up to 48 hours before the agreed start date. Beyond that point, deposits may be retained to cover materials already ordered and time reserved for your project.
Emergency call-out fees are non-refundable once a plumber has been dispatched, as the fee reflects the time and resource committed to attending your property.
If you're unhappy with any aspect of our work, please contact us as soon as possible so we can put it right. Email jb@fastplumbermidlands.co.uk with a description of the issue and any relevant photos. We will respond within 5 working days and agree a resolution.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK law.